Privacy Policy
This Privacy Policy explains how The Golden Fortunee handles personal information when you visit our Australian venue, use thegoldenfortunee.com, make a reservation, send an enquiry or take part in an in-person recreational experience. It covers dining, the card lounge, card room activity, offline poker, hosted poker tables, hosted table sessions and social card evenings. It is about personal information and our service to you, not game outcomes or any financial activity.
Information we collect
Reservations and enquiries
Depending on how you interact with us, The Golden Fortunee may collect basic contact and booking information when you ask about dining, request a table or plan to attend an evening. This helps us respond to your request and prepare for your visit. The information collected may include your name, contact details, preferred date or time, party size and any other information you choose to provide in your reservation or enquiry.
Examples of information you may choose to provide
- Your name and details that allow us to respond to you.
- A preferred dining date, time, party size or visit request.
- Practical notes you choose to share to help us understand your plans.
Venue and event interactions
We may also collect information when you communicate with us directly or take part in an event-related interaction. This can include information you voluntarily supply about attendance, accessibility requests or other practical needs for a card lounge visit, card room evening, offline poker table, hosted table session or social card evening. These are in-person recreational experiences. References to card participation in this policy do not describe a financial activity or record recreational game outcomes.
Website use
When you use thegoldenfortunee.com, we may collect information you choose to submit through available forms, together with limited browser, device or usage information where it is collected for the website to operate. We use this information in a general way to support a functional visitor experience and understand requests made through the site. For information specifically about cookies, please read our separate Cookie Policy.
How we use information
Delivering a visit or booking
We may use personal information to manage a reservation, answer an enquiry and help deliver a smoother dining or event visit. In practical terms, this may involve the following guest-service uses.
- Preparing for your table. We may use booking details to organise a restaurant table around the visit you have requested.
- Supporting venue plans. We may use relevant information to respond to a card lounge visit, card room evening or social card evening enquiry.
- Co-ordinating hosted sessions. We may use practical attendance information for an in-person offline poker table or hosted table session.
- Responding to what you ask for. We may use the details you provide to follow up on a request connected with your visit.
Communicating with visitors
We may use your information to answer questions, provide practical information you have requested and follow up on an interaction where appropriate. For example, this may include responding to an enquiry about dining, a social card evening or another venue plan. We do not use this policy to make promises about a particular contact method or response time; the information used will depend on the request you have made.
Operating responsibly
Information may also be used to operate, protect and improve the website and venue services, maintain appropriate records and meet applicable requirements. This can include using information in ways that support the security and reliable administration of our services, while keeping the purpose connected to the interaction that led us to collect it.
Sharing and disclosure
Our disclosure approach
We do not share personal information casually. Information may be disclosed where reasonably necessary to operate our services, respond to a request, protect The Golden Fortunee or meet applicable requirements. The circumstances and information involved will vary, and we aim to limit any disclosure to what is relevant for the purpose at hand rather than treating all visitor information in the same way.
When sharing may be necessary
Information may be shared with people working with The Golden Fortunee where this is needed to support venue or website operations and the service connected with your interaction.
Information may be provided to professional advisers or service providers where their involvement is reasonably necessary in the circumstances.
Information may be disclosed to relevant parties where required or appropriate for a request, safety, security or other applicable matter.
Other limited circumstances
Information may also be disclosed in connection with a change affecting venue operations, or where it is necessary to address safety, security or legal concerns. In those situations, we seek to keep any disclosure limited to information that is relevant to the circumstances. This does not mean disclosure occurs in every case; it depends on what is reasonably needed at the time.
Storage and security
Keeping information
Personal information may be kept for as long as it is reasonably needed for the purposes described in this policy, for record keeping or to meet applicable requirements. The appropriate period can differ according to the nature of the interaction and the information involved. When information is no longer reasonably needed, it may be deleted or de-identified where appropriate, taking account of the circumstances and any ongoing need to retain relevant records.
Access, choices and updates
Access and correction
You may ask to access or correct personal information held about you by contacting The Golden Fortunee through an available contact channel. We may need to consider the request in light of the circumstances, applicable requirements and whether it is appropriate to verify that the request relates to you. If information is inaccurate, incomplete or out of date, you can ask us to consider a correction so our records better reflect the information you have provided.
Ask to access personal information we hold about you, subject to the circumstances and applicable requirements.
Ask us to consider correcting information that you believe is inaccurate, incomplete or out of date.
Privacy questions
If you have a privacy question or concern, you may raise it with The Golden Fortunee through an available contact channel. Please provide enough context for us to understand the interaction or information you are asking about. We will consider what you have raised and respond as appropriate to the circumstances. This general process is intended to help visitors raise a concern directly without suggesting a particular timeframe or outcome.
Policy updates
We may update this Privacy Policy from time to time. The current version will be made available on thegoldenfortunee.com. We encourage visitors to review the policy periodically so they can understand the current approach to personal information in connection with the venue and website.
This is the current Privacy Policy available on thegoldenfortunee.com.